Barry Himmel

Barryhimmelcustomerservice 10855390

Barry Himmel is a senior vice president for Signature Worldwide, a Dublin, Ohio-based company offering sales and customer service training, marketing and mystery shopping services for a variety of service-based industries. 

From the Author - Page 2
Business Services
Satisfaction Versus Loyalty - Where Are Your Customers?
Signature Worldwide
If you want to retain customers and build your business, you must go beyond satisfaction. You must develop a culture that builds customer loyalty.
Business
It's Time to Reconnect with Customers
Signature Worldwide
It's time to be proactive - don't wait for your customers to call you. Instead, take matters into your own hands by picking up the phone and calling a former customer.
Rental
Are You Ready for an Economic Bounceback?
Signature Worldwide
Tips to ensure your equipment rental business is ready for when the economy turns around
Business
Build a Recession-Proof Business with Customer Service
Signature Worldwide
There is one thing you can control even during an economic downturn ¯ the service you deliver to your customers. Great customer service is not restricted by the economy.
Business Services
Different strokes for different generations
Signature Worldwide
Different customer service strokes are needed for different generations of folks
Business Services
Staying competitive in a demanding economy
Signature Worldwide
How to utilize customer service to attract and retain business.
Rental
Upselling for profit
Signature Worldwide
Suggesting and asking are two methods of increasing sales as well as customer satisfaction.
Rental
Gaining a Competitive Edge
Signature Worldwide
How to create a customer-focused culture at your rental business
Rental
Can Customer Service Training Pay Off?
Signature Worldwide
Should you invest in customer service training?
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