John Deere has introduced a new digital platform, Operations Center PRO Service, designed to give equipment owners greater control over how they manage, diagnose and repair their machines. The new service extends support capabilities to both connected and non-connected equipment across John Deere’s agriculture, construction, turf and forestry lines.
The platform enables users to install software when replacing electronic components (a process known as reprogramming), access PIN-specific manuals and diagnostic codes, and perform interactive tests and calibrations. These new tools are intended to streamline machine maintenance, reduce downtime, and support equipment owners regardless of whether they perform service in-house, rely on a local service provider or work with a John Deere dealer.
Key features of Operations Center PRO Service:
- Real-time machine health insights and diagnostic codes
- Software reprogramming capabilities
- Interactive diagnostic tools and calibrations
- Access to warranty information, operator manuals, and JDLink data
The tool replaces Customer Service ADVISOR, which will be phased out over the next year, and builds on John Deere’s existing digital platforms such as the John Deere Operations Center, Equipment Mobile and Shop.Deere.com.
Operations Center PRO Service is accessible through the John Deere Operations Center and is available to equipment owners in the U.S. and Canada. Pricing starts at $195 per machine, per year. While basic functionality is available at no additional cost, more advanced features may require an electronic data link.
With user permission, independent service providers can also access the system to help support repair and maintenance needs — giving owners more flexibility in how they manage their equipment.
