Mack Trucks has expanded its Allison Transmission monitoring to all Mack powertrains through the GuardDog Connect telematics platform. The launch follows a pilot program that tested the system with select customers earlier this year.
The integration allows Allison Diagnostic Trouble Code data and other parameters to feed directly into GuardDog Connect’s 24/7 monitoring service. Customers now receive transmission-related alerts and service coordination through Mack as a single point of contact, rather than through multiple sources.
Fleet feedback from the pilot program was positive. Waste Pro USA reported that real-time critical alerts improved maintenance response, while Eagle Rock Concrete said the system provided clarity between chassis and transmission-related issues, speeding up decision-making.
The full rollout introduces new features, including:
- Coverage across all Mack powertrains
- Retroactive access for existing customers with compatible vehicles
- Enhanced diagnostics for fault code interpretation and guidance
- Streamlined service coordination for powertrain-related issues
“This expansion delivers integrated solutions across our full lineup while keeping customer uptime at the center,” said Jonathan Randall, president of Mack Trucks North America.
The Allison Transmission integration is part of Mack’s broader telematics strategy, which includes adding supplier integrations and service enhancements based on customer demand.
The enhanced GuardDog Connect service with Allison monitoring is now available at no additional charge to customers with Integrated Uptime subscriptions.
