The equipment rental industry moves at lightening speed, experiences high call volumes and needs quick, responsive service to avoid unnecessary downtime. Yet many utility vehicle (UTV) manufacturers don’t have systems in place to make that happen.
“Club Car has resolved that problem by forming the industry’s only UTV Technical Support Team dedicated exclusively to rental customers,” says Mary A. Sicard, Resorts and Rentals Marketing Leader. The company will showcase this service at its “Technical Corner” at Booth 4783 at The Rental Show in Atlanta, GA, February 19-24, 2016.
A 23-year veteran Club Car technician leads the team and serves as a liaison between rental customers, engineering, product development, aftermarket and other divisions of the company. The team operates regional and on-site classroom and hands-on training for mechanics, who work with actual Club Car vehicles on their sites. This allows the team to train both book and visual learners. It will also troubleshoot issues with clients remotely and on site, speed parts delivery and serve as a single point of contact for Club Car, all at no charge.
“Our dedicated team members are available by cell phone and are fluent in all aspects of our products, especially the automatic all-wheel-drive Carryall utility vehicles commonly used in rental markets,” Sicard says.
In addition, Club Car is positioning dedicated technicians to serve rental customers in specific markets.
The team’s feedback from the field has also led to recent evolutions of the company's all-wheel drive vehicles. When Club Car learned that renters were driving through the park brake, damaging it and the service brakes, the company moved the park brake from the main brake to the transmission on 2015 Carryall utility vehicles to lock out the drive shaft. It is also creating a retrofit kit with a flashing dash light and alarm to warn drivers when the park brake is engaged.
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