Service Relationship Management (SRM) System

Decisiv’s cloud-based SRM solution links OEMs, dealers and fleets to streamline heavy equipment service and repair

Decisiv Connects
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Decisiv’s cloud-based Service Relationship Management (SRM) system solution links OEMs, dealers and fleets to streamline heavy equipment service and repair. Decisiv's SRM delivers in-context, real-time information to drive more productive, cost effective service management.

  • Integrates with CRM,Industrial IoT, ERP, Asset Maintenance and other existing systems
  • Real-time visibility to repair status
  • Electronic creation, management and approval of estimates
  • Dynamic service case creation based on telematic fault codes
  • Remote data capture to eliminate manual entry
  • Case management includes breakdowns, scheduled maintenance events, mobilerepairs, dealer and fleet repairs, electronic service requests and estimate creation/approval
  • Integrated communications: capture notes as part of every service event and send via email or text
  • In-context collaboration: capture and share information from dealer or OEM business systems, inventory and warranty systems; aggregate all required in-context asset and service data at Point Of Service (POS)
  • Actionable Remote Diagnostics: automatically opens and documents service repair events and recommends repair and triage plans, automatically adding labor operations and required parts
  • Fault codes and telematics information, as well as details on asset performance and service history, are integrated into every event
  • Real-Time Service Management Dashboards automatically prioritize and focus resources on the most time-sensitive events and assets
  • Users notified when an event meets predetermined criteria
  • Administrators can update, create and publish role-specific custom dashboards
  • Standard reports focus on data points not typically available through existing systems, including detailed asset downtime, provider, shop and technician performance, and service event process compliance

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