Decisiv’s cloud-based Service Relationship Management (SRM) system solution links OEMs, dealers and fleets to streamline heavy equipment service and repair. Decisiv's SRM delivers in-context, real-time information to drive more productive, cost effective service management.
- Integrates with CRM,Industrial IoT, ERP, Asset Maintenance and other existing systems
- Real-time visibility to repair status
- Electronic creation, management and approval of estimates
- Dynamic service case creation based on telematic fault codes
- Remote data capture to eliminate manual entry
- Case management includes breakdowns, scheduled maintenance events, mobilerepairs, dealer and fleet repairs, electronic service requests and estimate creation/approval
- Integrated communications: capture notes as part of every service event and send via email or text
- In-context collaboration: capture and share information from dealer or OEM business systems, inventory and warranty systems; aggregate all required in-context asset and service data at Point Of Service (POS)
- Actionable Remote Diagnostics: automatically opens and documents service repair events and recommends repair and triage plans, automatically adding labor operations and required parts
- Fault codes and telematics information, as well as details on asset performance and service history, are integrated into every event
- Real-Time Service Management Dashboards automatically prioritize and focus resources on the most time-sensitive events and assets
- Users notified when an event meets predetermined criteria
- Administrators can update, create and publish role-specific custom dashboards
- Standard reports focus on data points not typically available through existing systems, including detailed asset downtime, provider, shop and technician performance, and service event process compliance
Request More Information
Fill out the form below to request more information about Service Relationship Management (SRM) System
