Customers searching for AUSA wheeled dumpers, rough terrain forklifts and compact telehandlers are now able to use the JLG Online Express eCommerce platform.
JLG aquired AUSA in September 2024. Since then, the comapny has completed a comprehensive system integration that will provide AUSA equipment owners with seamless access to a robust online parts ordering experience.
“Access to parts is critical to maintaining uptime, and bringing AUSA parts into Online Express represents a significant improvement in service for our customers,” said Bob Nelson, vice president and general manager, JLG. “With this move, AUSA customers can take advantage of JLG’s expansive parts distribution network, streamlined parts ordering process, improved delivery times and local customer support in North America.”
As reported in their official press release, customers should find these key benefits:
- Convenient 24/7 Access – Order parts anytime, from anywhere, using a desktop or mobile device
- Access to the Industry's Largest Inventory of OEM and Competitive parts – Comprehensive parts solutions including JLG Genuine Parts, MaxQuip™ and Reman Parts
- Fast and Easy Search – Find the right part quickly using serial numbers, part descriptions or interactive manuals
- Competitive Pricing with Next-Day Delivery Options in North America – Orders will be fulfilled through JLG’s Parts Distribution Center in Clinton, PA, for faster shipping
- Comprehensive Order Management – Track shipments, manage invoices and create custom shopping lists for easy reordering. Convenient ordering for mixed fleet equipment
“This integration provides AUSA customers with a faster, more efficient way to find and order the parts they need, improving service and minimizing equipment downtime,” says Nelson.
AUSA parts orders are now processed exclusively through Online Express. Visit onlineexpress.jlg.com to explore the expanded parts ordering capabilities.
The company states that customers who do not yet have a JLG account are encouraged to complete the necessary credit application to ensure uninterrupted access to parts ordering. Questions regarding account setup or credit applications should be directed to [email protected].
