Rental teams and customers no longer have to rely on dense paper manuals or technical jargon to troubleshoot equipment issues. A new AI-powered tool, launched by MCS Rental Software, aims to make support more accessible and efficient in the field.
The tool, called AI Insights, is built around a simple premise: scan a QR code on the machine, ask a question in plain language, and receive clear, actionable information.
Users can access operational guidance, safety advice, and maintenance tips by scanning the machine’s QR code using the MCS eScan app. The system then allows users to type a question — such as “Why won’t it start?” or “How do I secure it safely?” — and receive a direct response without needing to reference technical terms.
Key features of the tool include:
- Instant access to equipment documentation via QR code
- Everyday language queries and natural language responses
- Step-by-step instructions for safe operation and maintenance
- Built-in safety prompts that direct users to contact their rental provider when needed
By reducing the need for manual lookups and cutting down on support calls, the tool is designed to minimize downtime and prevent avoidable equipment misuse or breakdowns.
While this is the initial release, developers say additional context-aware features will be added over time to help rental companies improve service delivery and stay competitive in a fast-moving industry.
