The rental management software company, Point of Rental, has named Brooke Ryan as vice president of global support services after spearheading several initiatives designed to improve users’ experience with the software company.
According to Point of Rental CEO Wayne Harris, Brooke had been behind a number of changes both within the company and externally, allowing the team to connect fast and more efficiently with its customers. “These changes have increased customer satisfaction scores tremendously," says Harris. "I look forward to seeing how her leadership continues to impact the whole of Point of Rental, including our customers."
As reported in the August 29, 2024 release:
Since Brooke joined the company, Point of Rental’s support team has focused on building a culture of continuous improvement. From internal accreditation programs to hands-on training days at customer sites, the support team has developed innovative ways to grow their knowledge and build connections to the industry.
She’s also brought in - and back - experts from throughout the industry to the support infrastructure, increasing the depth of rental knowledge within the team. Alongside improvements to the company’s phone, email, and chat support systems, cases are being resolved more quickly and Point of Rental’s customer satisfaction scores are at their highest recorded level.
“I'm proud of our team and the strides we've made to enhance the customer experience,” said Ryan. “Their dedication and innovation have been key to our success, and I'm excited to continue building on that foundation, ensuring our customers remain at the heart of everything we do.”
