Navistar Announces Initiatives To Drive Customer Uptime

Initiatives will speed parts delivery and enable cellular calibration of new Class 8 trucks

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Navistar announced new initiatives that will enhance customers’ ability to keep their trucks on the road and improve their bottom line.

To expedite parts deliveries to customers, Navistar is establishing a new Parts Distribution Center (PDC) in Memphis, TN, while also enhancing its dealer parts inventory management system to increase the breadth of parts already on its dealers’ shelves. In addition, to facilitate optimal engine calibration, new International LT Series and RH Series models built after June with an International A26 engine will be able to make cellular over-the-air authorized updates.

These new initiatives build on Navistar’s recent exclusive announcement of its partnership agreement with Love’s Travel Stops, which created the commercial transportation industry’s largest service network, with more than 1,000 locations in North America. The partnership added more than 315 locations and more than 1,000 technicians to Navistar’s International service network.

Also announced last week was the company’s creation of a new Aftersales function, to be led by Friedrich Baumann, which will manage every facet of the business after the sale of the truck, including oversight of parts and service, uptime, warranty and dealer development. This enhanced alignment of multiple critical functions will drive improved customer uptime.

“More actions that benefit our customers will be forthcoming,” Cancelliere said. “Company innovations including OnCommand Connection remote diagnostics, Fault Code Action Plans and the Diamond Edge dealer certification program have already assured that nearly 80 percent of vehicles powered by our International A26 engine are back on the road in the first 24 hours, and our goal is to take that number even higher.”


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