CEMEX has successfully deployed its customer service platform CEMEX Go worldwide.
CEMEX Go is a digital solution that automates order-to-cash workflows, enabling CEMEX’s customers to purchase products, track deliveries and manage orders seamlessly in real time. The platform is the only platform of its kind in the global building materials industry. With CEMEX Go, customers can control all aspects of their business relationship with CEMEX, empowering them with self-reliance and complete control of their orders 24/7. Moreover, CEMEX Go provides in-depth analytics and business insights, allowing customers to make more informed decisions and streamline their experience.
CEMEX Go was first rolled out in the U.S. in 2017, and customers have been quick to adopt the digital platform. Currently, close to 6,000 of CEMEX’s U.S. customers are using CEMEX Go, and the platform has an adoption rate nationwide of 36%. Each month, CEMEX Go has more than 12,000 active users in the U.S.
“CEMEX Go has proven to be a game changer for our customers, allowing them to have better control of their businesses by providing them the information they need, anytime they need it. We’re proud to be leading the way in digital technology in the the building materials industry, innovating to provide a superior customer experience by creating a tool that’s become essential for our customers," say Ignacio Madridejos, president of CEMEX USA.
Globally, CEMEX Go has reached the following significant milestones to date:
- Available in 21 countries.
- 96% of the company’s total recurring customers are using CEMEX Go.
- 45% of CEMEX’s total global sales are processed through CEMEX Go.
- Over 500,000 payments completed through the platform on an annualized basis.
- 1.5 million deliveries using CEMEX Go on an annualized basis.