Command Alkon offers Customer Portal, a mobile application that provides visibility in the materials delivery cycle. Customer Portal allows materials buyers to self-serve through data sharing and create, manage and track orders 24 hours a day. Customer Portal is fully integrated with COMMANDbatch, TrackIt and Command Alkon Dispatch systems (COMMANDseries, Integra and the new Dispatch solution) and can integrate with other third-party systems through open APIs.
“If materials are late, it creates a ripple effect that affects every single jobsite activity and significantly adds to project costs; the value of Customer Portal is that it answers the question ‘where’s my truck,’” said Ranjeev Teelock, chief product officer at Command Alkon. “Ticket data shared through Customer Portal informs buyers of when the driver picks up the materials and the exact quantities that are on the way to the job. Sharing order information with customers gives them the insight that they need to improve planning and utilization and can dramatically cut down on unnecessary phone calls – by as much as 30 percent.”
Sharing truck locations and ETAs provides visibility from dispatch to delivery.
“Field personnel can monitor inbound movement of supplies so that they don’t stack up at the gate and instead can flow easily in and out of the jobsite,” said Deepa Vangimalla, senior product owner at Command Alkon. “If Load Assurance (formerly COMMANDassurance) is also in use and integrated with Customer Portal, there’s insight into the specification of the materials and whether the load is ready to pour.”
