Mack Trucks is bringing its uptime solutions to customers with Mack legacy vehicles. Working with its partner Geotab, a provider of end-to-end telematics technology, Mack now offers connectivity for older Mack vehicles that are not equipped with its GuardDog Connect telematics hardware, helping to maximize customer uptime.
After installing a small Geotab telematics device, the Mack Uptime Center will be able to monitor the same critical vehicle codes as Mack’s GuardDog Connect hardware. If an issue is detected, Mack OneCall agents will evaluate and provide the customer’s designated contact with decision-critical information through Mack ASIST, an online communications and service management portal. Repair scheduling, as well as parts and service bay availability, are also confirmed, all while the truck is still on the job.
Mack’s uptime support is managed through the Mack Uptime Center, which is located near Mack headquarters in Greensboro, North Carolina. Personnel from every customer support function are housed in the Uptime Center, enabling cross-functional teams to quickly and efficiently address customer issues impacting uptime.
Mack’s GuardDog Connect service contact for legacy vehicles, which includes the Geotab vehicle tracking device, will be available for order through Mack dealers beginning May 1, 2017 and is compatible with all model year 2011 and newer Mack vehicles equipped with Mack engines. Installation is plug-and-play, followed by a brief activation and onboarding process.