Changes happen more rapidly now than ever before, and remote service and support are critical in the relationship with our end users. Kohler wants to increase the level of support it provides and, considering that it manufactures high-tech products, the company feels called upon to provide the same level of technology in aftermarket services.
To do this the company developed the KOHLER Engines CheckApp, the smartphone application for the monitoring and maintenance of Kohler engines, now enriched with a digital shop for Kohler genuine parts. The shop is currently available for users in Europe only; other regions will be included gradually over the next years.
KOHLER Engines CheckApp is a direct line between the end user and Kohler. It provides the end user with a series of advantages which streamline and simplify engine management compared to the past. It is possible to register an unlimited number of engines in order to keep track of your entire fleet of Kohler engines, making the app extremely advantageous both for end users and for hire companies.
For each engine entered, KOHLER Engines CheckApp creates a general overview of the engine’s condition – in other words, a profile which provides the engine’s characteristics and its documentation, including video tutorials which show how to replace spare parts and use and maintenance handbooks, thus creating a direct channel to Kohler’s official documentation.
The app offers a digital shop of genuine spare parts that can be visualized and purchased through the closest authorized dealers, directly from the app.
App users will enjoy a unique discount on Kohler genuine spare parts: 20% off the first purchase, and 10% off all subsequent purchases via the app. The user-friendly interface of the online shop provides you with a precise view of the parts required for maintenance of each individual engine, and you can purchase them by selecting which authorized distributor to use. You can then pay via PayPal directly from the app, and receive your order at the specified address, or else collect the part and make payment at any of the official Kohler network locations specified in the app.
After entering the engine’s serial number during the registration phase, KOHLER Engines CheckApp displays all information necessary for basic maintenance of the engine, allowing the end user manage it in a completely independent manner. The app’s notification system sends information on scheduled maintenance intervals and their expiry.
As well as managing maintenance and ordering genuine spare parts to be delivered to the specified address, the app also allows you to run general diagnostics on your engine. In order to perform diagnostics on the engine status, KOHLER Engines CheckApp connects via Bluetooth to Check Plus, a device available for engines with Deutsch connector, which allows an even more precise reading of working hours to be taken, as it communicates directly with the control unit.
For engines without Common Rail, Kohler created Check Lite, a device that measures the engine’s vibrations to establish the maintenance intervals, generating a series of indications which will be displayed on KOHLER Engines CheckApp.
Check Plus and Check Lite are available for purchase starting from the 11 November 2020, and are not included in the discount offered by KOHLER Engines Check App.
Each time you make a purchase, KOHLER Engines CheckApp allows you to search the official dealers and distributors in Kohler’s service network to select one for delivery of the purchased parts. Making use of the official network ensures you always receive genuine spare parts.
KOHLER Engines CheckApp currently works with Kohler diesel engines only.
The app is free and available now for iOS and Android.