Charlotte, NC and St. Petersburg, FL - Duke Energy customers can now sign up for real-time power outage notification through their mobile devices.
The free service automatically provides registered customers with information about specific power outages, including estimated restoration times, cause of outage, Duke Energy crew status, and outage start and estimated end times, and number of customers affected.
As part of the program, customers can text OUT to 57801 to report an outage from their mobile phone. To stay informed of future power outages, customers sign up to receive power outage alerts from Duke Energy by texting REG to 57801 or choose from text, email or phone alerts by enrolling at: www.duke-energy.com/OutageAlerts.
Almost 1.4 million customers have signed up for the service so far.
"We're working hard to provide customers with real-time information so they can better plan their lives when impacted by a power outage," said Gayle Lanier, Duke Energy senior vice president of customer services. "We recognize being without power is inconvenient, and our goal is to keep our customers informed during an outage."
