To-Increase has launched DynaRent Mobile App, which engineers of equipment rental companies can use to perform repair and maintenance work optimally at the client site. The user-friendly mobile app not only provides data required for field engineers to complete their work smoothly, but also helps rental companies improve customer satisfaction by providing quick service.
The field service engineers are required to communicate with the planning department to get data on the equipment that needs fixing. Speaking over the phone with the planning team for direction and information can be confusing and time-consuming, not to mention the difficulty of monitoring the continuously changing work order information.
The app seamlessly integrates with the DynaRent solution on Microsoft Dynamics D365 Finance & Operation (F&O)/Supply Chain Management (SCM), which means all the processes are connected to a single platform. The app sends all the information entered by the field technicians immediately to the back office, so that they can perform important follow-up administrative tasks, such as invoicing and scheduling.
DynaRent Mobile App cuts down delays by notifying the engineers pro-actively about where they need to go, which tools and spare parts they need to carry, and what issues they need to fix. Once the task is done on the client site, field service engineers can directly log their travel time, mileage, working times, material consumption, consumed spare parts, and register other expenses on the app, resulting in efficiency-gain for the rental companies. Customer approval and signature can be entered on the app instantly, and copies are automatically shared with the back office, as well as the customer.
The app can also work in remote locations or on sites where internet or 4G connection is not allowed.
