Record360, which provides a mobile-based inspection and workflow platform that simplifies how companies manage the marketing, sale and asset condition reporting of used heavy equipment inventories, launched ServicePro.
Representing the latest expansion of Record360’s portfolio, ServicePro streamlines the manual process of managing service requests, cost estimates, equipment status and email or text message notifications between technicians and customers.
With ServicePro, service advisers employ a digitized process with intuitive software tools to streamline customer communication, improve the service experience and save technicians time. Users can create and send estimates, inspections and obtain work order approvals using two-way texting, all within a single, easy-to-use platform. Technicians can enter repair status and updates quickly and efficiently from their mobile device.
Primary advantages of the new offering include:
Rapid implementation. Clients can be up and running in less than a week. All features are tested and proven, and tools are simple and intuitive to use requiring minimal formal training.
Configurable to your business. Current forms, checklists, paperwork and processes are digitized in Record360; clients can create customized lists, forms and workflows to fit their business. Expert guidance on best practices from actual users ensures successful deployment and use.
Drives communication, efficiency, collaboration. It deploys one tool for inspections, estimates and customer approvals in customer-friendly formats including email and text message and provides a single, digital “source of truth,” replacing paper records. The platform also improves cross-department communication and efficiency, reduces manual work and engages all team members across rental, service and sales departments from one app.
Supports improved customer experience. It delivers a high-quality customer experience by combining digitized processes with expertise and knowledge to communicate clearly, quickly and accurately all aspects of the equipment service engagement.
ServicePro joins the company’s two other principal software product offerings: SalesPro and InspectPro.
