Ram Truck is the industry’s most improved truck brand with more than a 24 percent improvement in the brand’s JD Power nitial quality score from last year’s study. As a Company, This is the second consecutive year that FCA US has improved in initial quality at a faster rate than the industry average.
Four FCA US vehicles placed in the top three of their respective segments for initial quality. IQS is based on responses from nearly 80,000 purchasers and lessees of new 2017 model-year vehicles surveyed after 90 days of ownership. The study asks customers to identify issues with their vehicles’ design, as well as defects.Dodge continues its leadership position among Midsize Sporty Cars and Minivans by taking one of the top two spots in initial quality in those segments with the Challenger and Grand Caravan respectively.Challenger previously achieved the highest IQS ranking among Midsize Sporty Cars in 2011 and 2014 – 2016 as well as being named a segment leader in the J.D. Power U.S. Automotive Performance, Execution and Layout (APEAL) Study in 2014 and 2015.The IQS study, now in its 31st year, is based on a 233-question survey conducted between February and May 2017.
