Hyundai Integrates New Services, Hyundai HiCARE

Hyundai expands their capabilities under Hyundai Intelligence Care Brand with new service.

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Hyundai
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 Hyundai Construction Equipment Americas this week at CONEXPO-CON/AGG 2020 introduces the integration of new services under the Hyundai Intelligence Care brand. The company is displaying a full range of wheel loaders and excavators in its two exhibits – N11601 (indoor) and F6914 (outdoor).

“The expansion and integration of capabilities under the Hyundai Intelligence Care banner demonstrates Hyundai’s continued leadership and innovation in service and operation support technologies,” said M.S. Kang, President, Hyundai Construction Equipment Americas.

A new service, Hyundai HiCARE, augments the company’s long-popular HiMATE remote management application, and establishes a support platform that facilitates both factory and dealer service organizations to provide remote support to their customers.

Hyundai HiCARE functions as a support platform, managed by Hyundai at the HiCARE Center within its corporate office. HiCARE brings together and integrates information from several sources, including warranty data, HiMATE data, oil analysis program results and other engine-connected diagnostics (ECD) reports from Hyundai’s collaboration with Cummins.

“Through HiCARE, we can offer fleet monitoring and management services to larger fleet owners,” said Stephen Adamczyk, service manager, Hyundai Intelligence Care. “These services include evaluating overall performance and recommending improvements. For example, through HiCARE analyses, we can make suggestions for improving machine utilization and machine optimization. This helps the fleet owner match machines to every job by correct size and production capacity.”

HiCARE includes a new capability called HCE-DT Air (Hyundai Construction Equipment Diagnostics Tool). HCE-DT Air is a fully wireless software application that performs diagnostics tests on machines in the field, using handheld devices such as Android or Apple phones, laptops or tablets.


Another HiCARE tool is a capability called SOS. As the name suggests, SOS gives the machine operator a simple way of notifying the Hyundai HiCARE center or the local dealer of a mechanical problem while the machine is on the job. Clicking on the SOS icon on the touchscreen control panel in the operator’s cabin sends the alert. The SOS alert includes data about the specific problem that lets the remote maintenance team determine and implement the right solution.

In all the Hyundai Intelligence Care programs, Hyundai complies with AEMP standards for telematics, enabling collaboration and integration with similar services from other manufacturers.

HiDETECT extends view-monitoring safety system

“Safety has always been a foundation of the Hyundai brand and a bedrock value that customers find in Hyundai equipment,” said Adamczyk. “A new system under the Hyundai Intelligence Care brand – HiDETECT – introduces some safety capabilities that can greatly reduce the accident rate of a worksite, reduce costs, and enhance the operator’s efficiency.”

Hyundai HiDETECT builds on the capabilities of Hyundai All-Around View Monitoring (AAVM) and Intelligent Moving Object-Detection (IMOD) systems. HiDETECT adds warnings that are relevant to working in confined spaces, on city streets, or in high-traffic areas. It even warns of overhead hazards. HiDETECT prevents the machine from going beyond certain operational limits. The system limits the excavator arc swing in confined spaces, limits digging depth to avoid known buried infrastructure, and limits vertical operations to avoid overhead utilities or other obstacles.

HiDETECT’s Rear Detection System automatically warns the operator of nearby people and obstacles. It does this through radar mounted at the bottom of the machine’s rear grille. This is similar to object-detection systems found in Hyundai automobiles.

Hyundai Hi ASSIST integrates machine-control

A new option available on Hyundai HX series excavators, Hyundai HiASSIST integrates Trimble machine-control systems into the Hyundai control/monitor cluster. Benefits of HiASSIST include setting of dig-site parameters and achieving more accurate digs. HiASSIST also integrates with HiMATE to add important machine control features to Hyundai’s remote-management system.

In all the Hyundai Intelligence Care programs, Hyundai complies with AEMP standards for telematics, ensuring the ability to collaborate and integrate with similar services from other manufacturers.

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