Orion software announced the launch of its Field Service Management solution. As part of its Sirius e platform, it’s a complete dispatching and mobile solution for the maintenance and service Work Orders in the field.
- Dispatcher schedules work orders from a map and calendar with GPS positions of technicians
- Dispatcher sends notifications to the field technicians and receives confirmation of the acceptance
- Two-way real-time process is designed to improve customer service and it focuses on efficiency of the delivery process