The percentage of trucks equipped with telematics systems continues to rapidly expand as the systems become standard from the factory. These systems promise to transform the industry and enable emerging technologies, such as Over-the-Air Updates.
Mack Trucks reached a significant milestone by building the 100,000th truck equipped with its Mack GuardDog Connect integrated telematics solution. Mack GuardDog Connect, which was first launched in 2014, is a proactive diagnostic and repair planning solution that monitors a truck’s critical fault codes that could lead to unplanned downtime, and is also the enabling technology for Mack Over The Air remote software and parameter updates.
Unplanned downtime events result in lost productivity, which can be one of the most significant costs heavy-duty trucking customers face. To help reduce unplanned downtime, Mack GuardDog Connect proactively monitors a truck’s critical fault codes that could lead to unplanned de-rate or shut down situations.
If a potential issue is detected, GuardDog Connect sends a notification to Mack OneCall agents at the 24/7 Mack Uptime Center. In many cases, this action takes place before a driver realizes there is a potential problem. OneCall experts quickly diagnose the issue and, based on its severity, determine the best plan of action.
Mack GuardDog Connect also serves as the enabling technology for Mack Over The Air, which provides remote software and parameter updates directly to customers’ trucks. Working with Mack OneCall agents, the updates are scheduled for when it works best for the customer. Should a customer require frequent parameter updates, including changes to road speed limits, idle times, engine performance modes and more, a Mack Parameter Plus package is available that allows customers to make up to 50 parameter updates per truck, per 12-month period.
Mack GuardDog Connect is standard on all Mack models equipped with Mack engines and monitors critical fault codes in Mack engines and aftertreatment systems, and Mack mDRIVE automated manual transmissions. Mack Over The Air is provided at no charge on GuardDog Connect-equipped vehicles during the initial two-year base engine warranty, with customers having the option to extend the service after two years.